Privacy Policy

Last updated: 16/2/2026

CX Intelligence (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information in a transparent and responsible manner.

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Personal Information We Collect

We may collect personal information including, but not limited to:

  • Name
  • Email address
  • Phone number
  • Business or organisation name
  • Job title
  • Correspondence and enquiry details
  • Billing and payment information (where applicable)

We do not intentionally collect sensitive information.

2. How We Collect Personal Information

Personal information is collected when you:

  • Contact us via this website
  • Submit an enquiry or form
  • Communicate with us by email or phone
  • Engage our services
  • Subscribe to updates (if applicable)

Information may also be collected automatically via standard website technologies such as cookies and analytics tools.

3. Purpose of Collection

We collect personal information for the purpose of:

  • Responding to enquiries
  • Providing consultancy services
  • Preparing proposals, reports, and invoices
  • Managing client relationships
  • Improving website performance and user experience
  • Complying with legal and regulatory obligations

We do not sell or trade personal information.

4. Use and Disclosure of Information

Personal information may be disclosed only where necessary to:

  • Service providers (e.g. accounting, IT, website hosting)
  • Professional advisers (e.g. insurers, legal advisers)
  • Authorities where required by law

All third parties are expected to handle information securely and confidentially.

5. Confidentiality of Client Engagements

All client engagements, reports, and observations are treated as strictly confidential.

We do not publicly identify clients or disclose engagement details without express written consent, except where required by law.

6. Data Security

We take reasonable steps to protect personal information from:

  • Misuse
  • Loss
  • Unauthorised access
  • Modification or disclosure

Information is stored securely using appropriate physical, electronic, and administrative safeguards.

7. Cookies & Analytics

This website may use cookies or analytics tools to:

  • Understand website traffic and usage
  • Improve content and navigation

You can disable cookies through your browser settings. Doing so may affect website functionality.

8. Access and Correction

You may request access to, or correction of, your personal information by contacting us.

We will respond within a reasonable timeframe, subject to legal obligations.

9. Overseas Disclosure

We do not routinely disclose personal information overseas.
Where overseas disclosure occurs (e.g. cloud services), reasonable steps are taken to ensure compliance with Australian privacy standards.

10. Complaints

If you believe we have breached your privacy, please contact us in writing. We will investigate and respond promptly.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

11. Changes to This Policy

This Privacy Policy may be updated from time to time. The current version will always be available on our website.

12. Contact Us

For privacy-related enquiries, contact: Social Clan

info@socialclan.com.au

+61482705760